Privacy policy

The Maridadi Hotel, Kibosho Road, Moshi, Kilimanjaro, Tanzania, is responsible for the personal details collected on this website.

For any question about your details, or to use the rights described below, email reservation@themaridadihotel.com or call +255 750 560 433.

Bookings: your name, email address, phone number, stay dates, room choices, requests and payment records. We use them to confirm and manage your stay.

Enquiries: what you send us through the contact form, by email or on WhatsApp, so that we can answer you.

Newsletter: your email address, only if you subscribe. Every newsletter has a link to unsubscribe.

Chat assistant: the messages you type, so that we can answer you and our team can follow up. If you share your name, email address or phone number in the chat, we save them to contact you about your enquiry.

Security and statistics: our server records basic technical details such as your IP address and browser to keep the website safe. We count visits with Umami, a privacy-friendly tool on our own server that uses no cookies and builds no personal profiles. If you accept cookies, we also use Google Analytics to see which pages are visited and how the website is used.

The chat on this website is answered by an AI assistant, not a person, unless you ask to speak to our team. It answers from the hotel's own information but can make mistakes, so please check important details such as prices and dates with us. Every booking is confirmed by our team.

To write each reply, your messages are sent to OpenAI, the company that provides the AI service. Under its business terms, OpenAI does not use them to train its AI models. Please do not share passport or payment card details in the chat.

We share your details only with services that help us run the website and the hotel, and only for that purpose: OpenAI (AI chat replies), Google (our email; Google Analytics visit statistics, only if you accept cookies; and the map on our contact page, only if you choose to show it), Cloudflare (spam protection on our forms) and our web hosting provider.

Some of these companies are based outside Tanzania and the European Union, including in the United States. They protect your details with recognised safeguards such as the European Union's standard contractual clauses or the EU–US Data Privacy Framework.

We never sell your details. If you open WhatsApp, Booking.com, Expedia or our social media pages from this website, their own privacy policies apply.

Chat conversations: 12 months after the last message, then deleted automatically.

Enquiries from the contact form and contact details left in the chat: 24 months, then deleted automatically.

Bookings and payment records: as long as tax and accounting law requires.

Newsletter: until you unsubscribe.

You can ask us for a copy of your details, ask us to correct or delete them, object to how we use them, or withdraw your consent (for example to the newsletter) at any time. Email reservation@themaridadihotel.com and we will reply within one month.

If you are not happy with our answer, you can complain to the data protection authority in your country. In Tanzania, this is the Personal Data Protection Commission.

This website uses the cookies it needs to work: to keep your booking and chat open while you use the site, and to protect our forms against spam. With your permission, it also uses Google Analytics cookies to see how visitors use the website. These are only set if you click Accept, and you can change your choice at any time with “Cookie settings” at the bottom of every page. We do not use advertising cookies.

The map on our contact page comes from Google Maps. It only loads, with Google's own cookies, if you click “Show map”. The website's fonts are stored on our own server, so opening a page does not contact Google.

We update this policy when our website or services change. Last updated: 8 November 2026.